The router is powerful enough to get the jobs done that I need done. It came in a very durable case. The replacement motor brushes that came with the router were broken due to poor packaging. The extra collet that was supposed to ship with the router turned out to be an extra 1/2" collet. I contacted customer service, told them about the brushes, they replaced them. I contacted customer service about the wrong collet they sent, and haven't heard back from them yet. All in all, the product is good, it's the packaging and QAQC! I am waiting on customer service to send me the 1/4" collet as advertised.