Welcome to our site! All our products come with a 12 months warranty and may be returned for free within 30 days for approved reasons! The same warranty is provided for replacement products from the date of purchase. Please contact our customer service if you have any problems! Please read the policy below for more details.
- ClaimThe return policy is only applicable for products purchased on VEVOR.com. We will not be responsible for VEVOR products purchased from anywhere else. Please check everything carefully after you receive the item. Any damage caused by human error except DOA (Dead-On-Arrival) will not be covered. If your item has been damaged in transit or becomes faulty during the warranty period, please email us with pictures or videos to show the problem. All unauthorized returns will not be accepted.Note: Final determination for all cases belongs to VEVOR. If you have any problems, please don't hesitate to contact us.
- Reasons Supporting Free ReturnWrong item sent If you received the wrong product, please provide us with some pictures or videos. We will guide you through the return process after it is verified.
- Reasons Not Supporting Free ReturnArrived too lateIf you have waited for the product for a long time, we apologize for the situation that occurred. Due to our products are heavy, the processing and delivery time is more than the light package. VEVOR will not offer free returns if the delivery is delayed due to reasons outside of our control.Don't want itIf you have already received the item but change your mind/order by mistake/price changes, the item can not be returned and refunded.Doesn't match the descriptionIf you received the item that is not the same as the product description or image, please contact our customer service team for a suitable solutionWithout manual or non-standard manualYou can first contact our customer service team for an electronic or video manual.Doesn't fitIf the size of the product is incorrect, you can contact us first and we will provide a suitable solution due to the reason caused by us.Note: We are not responsible for items stained/soiled or damaged by user error.
- How to Return the Original ProductStandard logistic returnWhen you ask for the return of ordinary parcels, you need to return them to the logistics station by yourself. For*big-size and heavy products, we will arrange for door-to-door pickup and return (our customer service staff will inform you that we will pick up the original item)；You can reply to us with the scheduled pickup time; if you don't respond to it, we will give you schedule time after 1-2 days.** Oversize product: more than 108''in unilateral length or more than 165'' in perimeter. Heavy product: more than 150lbs in net weight. **Return pickup labelOut of quality problems / seller's problems, the product will be returned free of charge within 30 days after product receiving, and we will provide a return label. You can determine the return time by negotiating with the express company.If you are returning the product:1. Carefully pack the item(s) in the original package. 2. Please contact us if you need a return address. 3. Place the label neatly on the outside of the box.
- What happens after returning an item?After your return arrives at our warehouse, it will be processed by our staff to verify the item to be in good condition in an unopened box. Once confirmed we will then process your refund.
- How Long Does It Take to Get a Refund?If you pay by credit card, you will receive a refund within 3-15 days after receiving the refund email (according to the customer-owner credit card company transferring time). If you pay through Paypal, you will receive the refund in real time after you receive the refund email. If you pay through Klarna, it can take up to 14 days for the funds to show in your account depending on your financial institution. If you have not received a refund after 14 days, you can contact our Customer Service or Klarna Customer Service.Note: Our store doesn’t charge for credit card processing fee.For assistance on return or refund, please contact us.Phone number:855-385-1880Email:email@example.com