Help & FAQs

Hello, how can we help?

  • Order Issues
    • Q: Why didn't I receive Order Confirmation email?
      A: Please check your spam folder if you haven't received Order Confirmation email. Please write an email to Customer Service Team with your transaction ID.
    • Q: Can I cancel my order?
      A: If your order has not been shipped out, you can cancel this order under "My Orders" . Or you can contact us for assistance.
    • Q: What is the status of my order?
      A: Please click on My Orders page. The tracking information will be updated there on time.
    • Q: How to write a review?
      A: After your package is delivered, please write a review by clicking on "Write Review" button in "My Reviews" page.
    • Q: Can I modify the address after placing an order?
      A: Please contact us to modify the address before your order is shipped out.
    • Q: How to get my invoice?
      A: Please provide us with the order number and billing address through contact us .
  • Shipping & Delivery
    • Q: Where is my package shipped from?
      A: We have multiple warehouses in North America. We will ship your package from the warehouse that is the closest to you.
    • Q: When can I expect my package?
      A: All packages will be shipped out within 24 hours. The delivery time is 1-7 days.
    • Q: How can I get tracking information?
      A: After the package is shipped out, tracking information will be simultaneously updated in "My Orders" page.
    • Q: Why is the tracking number invalid?
      A: Please wait patiently. The tracking number is invalid before the carrier scans the package and upload the information.
    • Q: What can I do if delivery fails?
      A: Please contact the local carrier and re-schedule the delivery.
  • Return & Refund
    • Q: How long is the warranty period?
      A: We provide a one-year warranty for products sold on our official website.
    • Q: Can I return my product?
      A: Please read our Return Policy carefully before returning your product. Please contact Customer Service Team if you have further questions.
    • Q: How long until I receive the refund?
      A: Refund will be settled in 15 business days. The Exact date of the transferred refund is determined by the bank.
    • Q: What can I do if I did not receive the refund?
      A: Please contact your bank first to confirm whether the refund was settled. Please contact us next if the bank said the payment did not go through.
    • Q: How can I get a refund?
      A: Please contact us and provide corresponding pictures and videos.
  • Payment & Promos
    • Q: How can I get a discount code?
      A: Modifying Shipping Address:Please pay close attention to the promotion activities on our website to get a discount code.
    • Q: What can I do if I forget to use the discount code?
      A: Please use the discount code on your next purchase before the code expires.
    • Q: Why is my discount code invalid?
      A: Please read the usable product range, time and other regulations of the discount code. Please contact us next for more details.
    • Q: Can I use more than one discount code on one order?
      A: Only one discount code can be used on one order.
    • Q: What are the accepted payment methods?
      A: Paying by PayPal and credit card is accepted.
    • Q: What can I do if my payment fails?
      A: Please check your network environment, payment method, and bank settings.
    • Q: About US State Sales and Use Taxes
      A: Items sold on VEVOR Marketplaces and shipped to locations both inside and outside the US, including territories, may be subject to tax.
    • Q: How Tax is calculated
      A: The amount of tax charged on your order depends on many factors including the following:
      ●The identity of the seller
      ●The type of item or service purchased
      ●The time and location of fulfillment
      ●The shipment or delivery address of your order
      These factors can change between the time you place an order and when your shipment is complete. As a result, the tax calculated on your order may change. We display an "Estimated Tax" to be collected at Check Out when confirming an order. The amounts displayed as estimated tax may then be updated later when your order is finalized and completed.
      The tax rate applied to your order will be the combined state and local rates of the address where your order is delivered to or fulfilled from. For example, if you live in a state that does not impose a sales tax, you may still see tax calculated on your order if shipped to another state. Moreover, the tax rates applied to your order may also be different for a variety of reasons, such as a shipment to a residential home versus a business address. Also, the total selling price of an item will generally include item-level shipping and handling charges, item level discounts, and other charges. If applied at an order level, these charges, may be allocated to the individual items in an order.
      If you are ordering from and shipping to a country outside of the US, you may be charged the applicable country tax rate.
    • Q: Which states and US territories need to tax
      A: Items sold on that are shipped to destinations in the following states and US territories may be subject to tax:
      Alabama Kentucky Ohio
      Alaska Louisiana Oklahoma
      Arizona Maine Pennsylvania
      Arkansas Maryland Puerto Rico
      California Massachusetts Rhode Island
      Colorado Michigan South Carolina
      Connecticut Minnesota South Dakota
      District of Columbia Mississippi Tennessee
      Florida Missouri Texas
      Georgia Nebraska Utah
      Hawaii Nevada Virginia
      Idaho New Jersey Vermont
      Illinois New Mexico Washington
      Indiana New York West Virginia
      Iowa North Carolina Wisconsin
      Kansas North Dakota Wyoming
  • Product & Stock
    • Q: Do you provide wholesale business?
      A: Please click on "contact us" button to get more information
  • My Account
    • Q: How can I reset my password?
      A: Password can be edited via clicking 'Edit Password' under 'My Account'.
      If you have forgotten your password and cannot log in, you can click 'Forgot Your Password' from the login page.
    • Q: Why can't I log in my account?
      A: Please check whether the account and the password is correct. If you are still having difficulties logging in, please contact Customer Service Team to get more support.
    • Q: How can I modify my email address?
      A: In the event that the registered email address is misspelled, we cannot modify it for you but we recommend double-checking the email address before registering.
      If you want to modify your email address in address book, please follow the steps below: 【My Account】-【Address Book】
    • Q: How can I close my account?
      A: Sorry, you can't close your account by yourself.
      If you don't want your account, you can contact us to delete it after all your orders have been completed and coupons have been used up.
    • Q: How can I unsubscribe?
      A: You may click 'Unsubscribe' at the bottom of the promotional email to unsubscribe. Or you can contact us to unsubscribe.