5 Reviews
Customer
I initially had a positive experience with this product, as it worked well for about a week. However, after that, it began to malfunction, continuing to run until all the water evaporated. This caused the base to melt, and I am fortunate to have been home at the time to prevent a potential fire hazard. Unfortunately, despite multiple attempts, I received no response from customer service. Given the safety concerns, I strongly recommend that this product be recalled before it poses a greater risk to others.
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Bad machine
Stuck on heater don't shut off until unplugged kinda unsafe have pics if interested features is many water is great tasting and makes a difference in coffee and food
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Customer Service Reply:
Hello, there. Thank you for reaching out to us. We sincerely apologize for any inconvenience or frustration you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue to your complete satisfaction. To assist you further, we encourage you to visit our "Contact Us" page on our website. There, you can easily connect with our dedicated after-sales team.
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Do NOT BUY, FIRE HAZARD!!!
This thing worked well the first time i used it. The second time I heated the water and kept it on the feature to stay the same temp. I went outside was having bonfire came back in because luckily my daughter smelt the burning plastic smell. It burnt my counters and the bottom was burnt with black smoke all the device, there was still plenty if water right between the min and max area. The worser part was trying to get this item replaced or my money returned they were terrible they advised me they would only give 20 back at first and kept doing this in small increments, it was insane! Eventually I did get my money back but would not buy from them again.
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Customer Service Reply:
Thank you for your patience and cooperation throughout this process. We are pleased to inform you that we have reached a mutual agreement regarding your recent concern. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. Your satisfaction is our top priority, and we are committed to ensuring that you have a positive experience with our service.
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FIRE HAZARD and TERRIBLE CUSTOMER SERVICE
I BOUGHT THIS KETTLE AND AFTER THREE TIMES IT BECAME A FIRE HAZARD !!!! ONCE SET TO TEMP IT WOULD NOT SHUT OFF AS IT SUPPOSED TO DO. IF I DIDN'T CATCH IT IN TIME IT WOULD HAVE CAUSED A FIRE. WORSE THAN THAT, IT TOOK ME OVER 15 EMAILS WITH VEVOR CUSTOMER SERVICE TO HAVE THEM FINALLY REFUND MY MONEY AFTER HAVING TO CONTACT MY CREDIT CRAD COMPANY TO GET INVOLVED SO THEY COULD FINALLY DO THE RIGHT THING. I WILL ALSO NEVER AGAIN DEAL WITH VEVOR. THEY DO NOT STAND BEHIND WHAT THEY SELL. SLEAZY COMPANY AND TERRIBLE CUSTOMER SERVICE.
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Retired
Worked ok for 2 times then when using heating it won't stop heatlng the water and has a funny smell emiting from the unit you don't even need to turn it on as soon as you plug it in it starts Heating so be careful don't leave unattended if we handent been watching it it might of started on fire, Disappointment will send back
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