The first one came with rust on it and badly scratched up from the shipping. They did replace it. My biggest problem was that it came with no instructions for assembly, no warranty and no operation manual. When I messaged them for the 3rd time for a link to assemble it, they sent the wrong link. After I figured it out, it worked great for what we needed. The product does what it is suppose to do when you get it together and functioning. Very sturdy and easy to operate after just a few times of practice. It makes the heavy lifting easy. The only functional problem is that the top wheels had to be removed to use the winch without hitting your hand.

The first one came with rust on it and badly scratched up from the shipping. They did replace it. My biggest problem was that it came with no instructions for assembly, no warranty and no operation manual. When I messaged them for the 3rd time for a link to assemble it, they sent the wrong link. After I figured it out, it worked great for what we needed. The product does what it is suppose to do when you get it together and functioning. Very sturdy and easy to operate after just a few times of practice. It makes the heavy lifting easy. The only functional problem is that the top wheels had to be removed to use the winch without hitting your hand.